To file complaints about parcel and logistics services of International Bridge (MyIB) including issues related to parcel delivery, refund of shipment cancellations/deposits, insurance claims, defective/damaged packages, e-commerce solutions, and freight services, you can follow these steps and use the provided contact details:
International Bridge (MyIB) Customer Support:
- Customer Service Number: Call the IB’s hotline at 87772723542 or +18777272354 (US) to raise your general complaints.
- Email: Send your concerns by email at cs@myib.com / customer-service@myib.com or ChinaCS@myib.com.
To track the status of your shipment, navigate to the IB tracking page and enter your package tracking number.
Steps to file an online complaint:
- Visit the MyIB website (myib.com).
- Navigate to the “Contact Us” section.
- Click the "Customer Support’ option to open the online complaint form.
- Fill in the form by providing details about your issue, including your order number, tracking number, and a description of the problem.
- Submit the form.
Finally, note down the reference/ticket number to track status. MyIB will try to respond within 3 business hours.
If your issue is not resolved through the initial contact, escalate the case to customer service again via phone or email, referencing your previous complaint. Further, ask to escalate your issue to a senior executive or manager within the customer service department.
Approach the Consumer Forum
If you are still unsatisfied with the final response of International Bridge or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC.
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