If you have complaints about online shopping and e-commerce services of Flipkart such as order, cancellation, delayed delivery, defective products, low quality services, payment disputes, or seller concerns, follow these steps to make your complaints with Flipkart:
Contact Customer Care
- Customer Care Number: Call the toll-free number 18002029898 or +914445614700; for sellers, use +914466904690.
- WhatsApp: Message on +919880956318.
- Online complaint: File your complaint through the app (chat support) or get help from Flipkart Help Center.
For seller support, visit: https://seller.flipkart.com/sell-online/help-and-support
Escalate to Grievance Officer
If not resolved, escalate to the Grievance Officer. Always include your Order ID and a detailed issue description when filing a complaint. To submit your grievance, you can reach out to Flipkart’s head office at:
- Phone Number: 18002029898
- Email: grievance.officer@flipkart.com
- Address: Senior Manager, Flipkart Internet Pvt Ltd, Block B (Begonia), 8th Floor Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru East Taluk, Bengaluru District, Karnataka-560103.
Please note that returns are not accepted at this address; they must be requested through the Flipkart app or online platform.
Approach Consumer Forum
For unresolved issues or violation of consumer rights, file a complaint against Flipkart with the National Consumer Helpline (NCH) or Consumer Disputes Redressal Commission.
Tips: If necessary, you can also take legal action by approaching the respective consumer court.
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