If you have complaints regarding power outages, electricity services, billing disputes, or other problems, report your concerns with Reliant Energy customer service or power stations. You may follow these steps:
Contact Customer Care
To address your power complaints with Reliant Energy, you can reach out to the customer care through the following methods:
- Hotline: Call the customer service number of Reliant Energy at 1866-222-7100 for direct support.
- Email: Send an email by submitting “online email form” detailing your complaint, and expect a response within 24 hours.
- Mail: You can send a written complaint to Reliant at P.O. Box 3765, Houston, TX 77253-37651.
Report Power Outages
Hotlines to report power outages (in case of emergency):
- CenterPoint Energy: 1800-332-7143
- Oncor: 1888-313-4747
- AEP Texas: 1866-223-8508
- Texas-New Mexico Power: 1888-866-7456
- Lubbock Power & Light: 1806-775-2509
These numbers are provided for customers to report power outages to their respective Transmission and Distribution Service Provider (TDSP) in Texas.
Filing a Complaint Online
Follow these steps to file a complaint online with Reliant Energy:
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Log in to Your Account: Access your account on the Reliant Energy website.
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Look for the ‘Help & Support’ section.
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Choose the ‘Contact Us’ option to find various ways to file a complaint.
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Choose ‘Report an Outage’: If your complaint is about a power outage, select this option to report it to your TDSP (Transmission/Distribution Service Provider).
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Fill in the necessary details about your issue and submit the form.
Public Utility Commission
If you need to file a utility complaint against Reliant Energy to the Public Utility Commission of Texas (PUCT), here are the contact details you can use:
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Phone Number: You can reach PUCT’s Agency Switchboard at 512-936-7000. For assistance hotlines, you can call 888-782-8477.
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Email: For consumer protection, you can email consumer@puc.texas.gov.
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Online: For more information or to submit a complaint online (puc.texas.gov) at PUCT website.
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Mailing Address: Send your written complaints to the Public Utility Commission of Texas, P.O. Box 13326, Austin, TX 78711-33261.
If you want to visit yourself, The PUCT is located at the William B. Travis Building, 1701 N. Congress Ave, Suite 7-110, Austin, TX 787011.
Tips:
- Please note that before filing a complaint with the Public Utility Commission, it’s important to understand your rights as a utility customer and the complaint process.
- If you require further assistance, Reliant Energy’s customer service is available 24/7 by phone and chat.
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