How to register an electricity supply outage complaint?

Energy & Utility
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Consumers can register electricity supply outage complaints through various channels provided by their respective power distribution companies (DISCOMs). Below are the general steps and specific methods for major DISCOMs:

Steps for Registering an Electricity Supply Outage Complaint:

  1. Identify Your DISCOM:
  • Determine the power distribution company responsible for electricity supply in your area.
  1. Use the Centralized Helpline Number:

  • The Ministry of Power, Government of India, has allocated the toll-free number 1912 for electricity-related complaints across the country.

  • Dial 1912 to register your complaint.

  1. Provide Necessary Details:
  • When registering a complaint, be ready to provide:
    • Your consumer number or account number (found on your electricity bill).
    • Full address of the premises.
    • Contact information (phone number and email, if available).
    • Description of the issue (e.g., total power outage, partial outage, voltage fluctuations).
  1. Obtain and Note the Complaint Reference Number:
  • After registering, you will receive a complaint reference number. Keep this number for tracking the status of your complaint.

Procedures for Major DISCOMs:

1. Uttar Pradesh Power Corporation Limited (UPPCL):

  • Toll-Free Numbers:

    • Dial 1912 or 1800-180-8752 to register complaints.

  • Online Complaint Registration:

    • Visit the UPPCL website and navigate to the “Complaint Registration” section.
    • Fill in the required details, including your consumer number, contact information, and a description of the issue.
    • Submit the form to receive a complaint reference number.

2. Maharashtra State Electricity Distribution Company Limited (MSEDCL or Mahavitaran):

  • Missed Call Service:
    • Consumers with a registered mobile number can give a missed call to 022-50897100 to report a power failure.
  • SMS Service:
    • Send an SMS in the format: NOPOWER <12-digit consumer number> to 9930399303.
  • For more details, visit the MSEDCL Power Failure Complaint Registration page.

3. Uttarakhand Power Corporation Limited (UPCL):

  • Toll-Free Number: Call 1800-419-0405 to register complaints.
  • Email: Send complaints to customercare@upcl.org.

4. BSES Rajdhani Power Limited (Delhi):

  • Online Complaint Registration:
    • Visit the BSES website and navigate to the “Register a Complaint” section.
    • Choose the appropriate complaint type (e.g., No Supply Complaint) and fill in the required details.
    • Submit the form to receive a complaint reference number.

Tracking and Escalation:

  • Track Your Complaint: Use the complaint reference number to check the status of your complaint through your DISCOM’s website or customer service.
  • Escalate if Unresolved:
    • If your complaint is not addressed satisfactorily, escalate it to the Consumer Grievance Redressal Forum (CGRF) of your DISCOM.
    • Further escalation can be made to the Electricity Ombudsman of your state.

Note: Procedures and contact details may vary by region and DISCOM. It’s advisable to visit your specific DISCOM’s official website or contact their customer service for the most accurate and up-to-date information from our citizen community’s Energy & Utility category.

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