How to complain about power & gas services of Pacific Gas and Electric Company (PG&E)?

Energy & Utility
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If you want to file complaints about electricity & natural gas services of Pacific Gas and Electric Company (PG&E) from Eureka in the north to Bakersfield in the south and Pacific Ocean in the west to the Sierra Nevada in the east, use these helplines & contact details and follow this guide to make your complaint with PG&E:

PG&E Customer Support
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PG&E Customer Service

  • Emergency Hotlines: For immediate dangers, such as smelling natural gas or seeing downed power lines, leave the area and call 911 and PG&E at 1877-660-67892.
  • Customer Service: For non-emergencies, contact PG&E’s residential customer service at 1877-660-6789 or business support at 1-800-468-4743, 1877-311-3276 (Agriculture), or 1877-743-4112 (Solar).

For general information about PG&E services, call the hotline 1877-660-6789 (EN), 1-800-660-6789 (Spanish), or 1-877-660-6789 (other languages)

:warning: Note: For scam reports, email ScamReporting@pge.com or call at 18335007226 (SCAM).

File an Online Complaint:

  1. Visit PG&E’s online support (pge.com) portal.
  2. If you need to file a complaint online, sign in to your PG&E account or provide your account number.
  3. Choose the relevant category for your complaint.
  4. Provide necessary details such as account number and description of the issue.
  5. Submit the complaint and await confirmation.

For business-related inquiries, visit the business contact page or PG&E’s Help Center for common questions and concerns.

Approach to Public Utility Commission:

If your utility complaint is not resolved with PG&E, you can approach the California Public Utilities Commission (CPUC). You can make your complaint online against PG&E by submitting the provided online complaint form (cpuc.ca.gov) or sending your written complaint by postal mail.

The contact details of the CPUC are:

  • Phone No.: +18006497570
  • Fax: 1-415-7031158
  • Mailing Address: Consumer Affairs Branch, CPUC, 505 Van Ness Avenue, San Francisco, CA 94102–32982.

:tipping_hand_man:t5: Tips: Remember, PG&E will never ask for your financial information over the phone. Stay aware of utility scams and protect your personal information. If you’re trying to reach PG&E outside of business hours, their automated voice response system can assist you. Always call 811 before digging to avoid hitting underground utilities.

Have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.