If you want to file complaints about electricity & natural gas services of Pacific Gas and Electric Company (PG&E) from Eureka in the north to Bakersfield in the south and Pacific Ocean in the west to the Sierra Nevada in the east, use these helplines & contact details and follow this guide to make your complaint with PG&E:
PG&E Customer Service
- Emergency Hotlines: For immediate dangers, such as smelling natural gas or seeing downed power lines, leave the area and call 911 and PG&E at 1877-660-67892.
- Customer Service: For non-emergencies, contact PG&E’s residential customer service at 1877-660-6789 or business support at 1-800-468-4743, 1877-311-3276 (Agriculture), or 1877-743-4112 (Solar).
For general information about PG&E services, call the hotline 1877-660-6789 (EN), 1-800-660-6789 (Spanish), or 1-877-660-6789 (other languages)
Note: For scam reports, email ScamReporting@pge.com or call at 18335007226 (SCAM).
File an Online Complaint:
- Visit PG&E’s online support (pge.com) portal.
- If you need to file a complaint online, sign in to your PG&E account or provide your account number.
- Choose the relevant category for your complaint.
- Provide necessary details such as account number and description of the issue.
- Submit the complaint and await confirmation.
For business-related inquiries, visit the business contact page or PG&E’s Help Center for common questions and concerns.
Approach to Public Utility Commission:
If your utility complaint is not resolved with PG&E, you can approach the California Public Utilities Commission (CPUC). You can make your complaint online against PG&E by submitting the provided online complaint form (cpuc.ca.gov) or sending your written complaint by postal mail.
The contact details of the CPUC are:
- Phone No.: +18006497570
- Fax: 1-415-7031158
- Mailing Address: Consumer Affairs Branch, CPUC, 505 Van Ness Avenue, San Francisco, CA 94102–32982.
Tips: Remember, PG&E will never ask for your financial information over the phone. Stay aware of utility scams and protect your personal information. If you’re trying to reach PG&E outside of business hours, their automated voice response system can assist you. Always call 811 before digging to avoid hitting underground utilities.
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