How to file gas and power complaints to Pepco?

Potomac Electric Power Company (Pepco) provides gas and power services in regions of Columbia. However, if you encounter any issues, it’s important to know how to file a complaint with Pepco. Follow the process of filing complaints to Pepco, including contact information and online steps.

Step 1: Report an Emergency

If you see downed power lines or smell natural gas, leave the area immediately and call Pepco’s emergency hotline at 1877-PEPCO-62 (1877-737-2662).

Step 2: Contact Customer Service

For non-emergencies, contact Pepco’s customer service at 1800-424-8028.

  • District of Columbia TTY: 800-643-3768 (English) and 800-546-7111 (Spanish)
  • Maryland TTY: 800-735-2258 (English) and 800-877-1264 (Spanish)

:alarm_clock: Note: Representatives are available from 7 a.m. to 8 p.m., Monday through Friday. For immediate help with less waiting period, call from Tuesday to Thursday between 11:00 a.m. and 4:00 p.m.

Step 3: Mailing Address

You can also send written complaints to:

  • Pepco’s corporate correspondence at: Pepco PO Box 97274, Washington, DC 20090-72743.

Step 4: Online Complaints

To file a complaint online:

Note: It may take 3-5 business days to process your request.

Step 5: Public Utility Commission

For complaints against Pepco, you can contact the Public Service Commission of the District of Columbia (DCPSC).

You can contact the Public Service Commission of the District of Columbia to file utility complaints against Pepco using the following details:

  • Phone Number: 202-626-5100, (202) 626-5120 (Instant Assistance)

  • Fax: (202) 393-1389

  • Email:

  • Address: 1325 G Street N.W., Suite 800, Washington, D.C. 20005.

  • Online: If you prefer to submit your complaint online, you can visit their official website and submit a complaint form online ( or file a formal consumer complaint by e-filing.

:person_tipping_hand:t6: Tips: Their offices are open Monday-Friday from 9 am-5:30 pm for walk-in inquiries, meetings, filings, and/or deliveries.

:warning: Remember, for immediate hazards such as downed power lines or natural gas smell, leave the area and call Pepco’s emergency number: 1877-737-2662.

Still, need help? :thinking: Ask by replying below. :point_down:t5: We will help you to resolve it.