How to Make a Gas and Power Complaint to BGE - Exelon?

If you’re experiencing issues with gas or power services and need to make a complaint to Baltimore Gas and Electric Company (BGE), here are the contact information, hotline, and steps you can follow:

Immediate Emergencies:

For urgent situations such as smelling natural gas or encountering downed power lines, leave the area immediately and contact the BGE hotline at 1-877-778-7798 or 1-800-685-0123. Representatives are available 24/72.

BGE Customer Service:

For non-emergency complaints, you can reach out to BGE’s customer service at 1-800-685-0123 from 7 a.m. to 7 p.m., Monday through Friday. Expect shorter wait times between Tuesday and Thursday, from 11:00 a.m. to 4:00 p.m.

Business clients may call the hotline at 1-800-265-6177.

To report an outage, dial 1-877-778-2222.

Report Online:

You may make a complaint through BGE’s online form for non-emergency issues. Keep in mind that it may take up to 48 business hours to process your request.

Visit here: Contact Information | BGE - An Exelon Company (

Note: Do not report emergencies via email or online forms.

Further, Approach Public Service Commission:

If your utility complaint is not resolved to your satisfaction by BGE, contact the Maryland Public Service Commission at contact number 1-410-767-8028 or the toll-free hotline at 1-800-492-0474, Monday through Friday, 8 a.m. to 5 p.m., except holidays.

For online support of PSE, visit here: Maryland Public Service Commission (

:red_circle: Remember, for immediate dangers, always prioritize safety and contact BGE’s emergency numbers without delay.