If you’re experiencing issues with your gas and power service, Atlantic City Electric provides different communication channels to file a complaint and get the assistance you need.
Step 1: Report an Emergency:
For urgent issues, especially if you see downed power lines, leave the area immediately and call the emergency hotline at 1800-833-74761. Representatives are available 24/7.
Step 2: Contact Customer Service
For non-emergency electricity complaints, contact Customer Service at 1800-642-3780. They are available from 7 a.m. to 7 p.m., Monday through Friday. The best times to call are Tuesday to Thursday between 11:00 a.m. and 4:00 p.m.
Step 3: TTY Numbers For TTY service
Dial the hotline 800-852-7897 for English or 866-658-7714 for Spanish.
Step 4: Mailing Address
You can send written complaints to:
- Atlantic City Electric P.O. Box 17006 Wilmington, DE 19850-7006
Step 5: Online Complaint Filing
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Report an Outage: If your complaint is regarding an outage, you can report it online, via text message, or by calling customer service. Use the ‘Report an Outage’ feature on the website or call 1800-642-3780.
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Manage Your Account Online: For other complaints, submit the online complaint form (atlanticcityelectric.com) or log in to your online account where you can view and pay your bill, update information, start/stop/transfer service, and more.
Step 6: Public Utility Commission
If your complaint is not resolved to your satisfaction, you can contact the New Jersey Board of Public Utilities (NJBPU).
To file a utility complaint against Atlantic City Electric with the New Jersey Board of Public Utilities, you can use the following contact details:
- Address: New Jersey Board of Public Utilities, Division of Customer Assistance, 44 South Clinton Ave, 1st Floor, PO Box 350, Trenton, NJ 08625-0350.
- Phone Number: (800) 624-0241
Business Hours: Monday to Friday, 09:00 - 17:001
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Online: FIle an informal online complaint by submitting a complaint form (nj.gov).
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E-Filing Instructions: For e-filing, you need to register and create a MyNewJersey Account at www.nj.gov. After registration, contact the BPU IT Helpdesk at bpuithelpdesk@bpu.nj.gov with your MyNewJersey ID and other required details. You will receive an authorization code and further instructions via email.
For confidential information or matters, email the secretary to board.secretary@bpu.nj.gov.
Tips: Please note that these details are for filing complaints with NJBPU and not directly with Atlantic City Electric.
Note: For immediate concerns with Atlantic City Electric, you can call their customer service at 1800-642-3780 or report an outage at 1800-833-7476.
Remember, do not report an electric outage via email or online request to Atlantic City Electric as it may take 3-5 business days to process.
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