If you want to file a police complaint or e-FIR to Andhra Pradesh (AP) Police including issues related to crimes, administration, theft (properties, jewellery, smartphone, luggage, etc.), illegal activities, police grievances, and other civil/criminal incidents including non-cognizable and cognizable offences, follow these steps and use the provided contact details:
File a police complaint or e-FIR:
You can file a police complaint or e-FIR online through the CCTNS (Crime and Criminal Tracking Network & Systems) portal of the AP Police. The online e-FIR option is available for non-cognizable offences (where police cannot arrest without a warrant) and cases with unknown accused. For cognizable offences (where police can arrest without a warrant) or complex cases, visit the nearest local police station and submit an FIR.
In case of a police complaint, you can report any incident including cognizable and non-cognizable offices. Follow these steps to make a police complaint or e-FIR with the state police.
Steps to file an online complaint/e-FIR:
- Visit the Andhra Pradesh Police Citizen Services portal (citizen.appolice.gov.in) or use the AP Police Seva app.
- Navigate to the “Citizen Services” section from the menu.
- Click “Lodge a Petition” to log in to your citizen account or register yourself.
- Open the online complaint form.
- Provide accurate details about yourself, the incident, and any involved parties.
- Include relevant dates, times, locations, and a clear description of the events.
- Attach supporting documents (photos, videos, etc.) if available.
- Submit the form.
Finally, note down the reference/case number to track the status. You can also visit your nearest police station to lodge a formal complaint or FIR and provide a written statement and any evidence you have to the designated police officer or SHO. Don’t forget to obtain a copy of FIR free of cost.
If your initial complaint isn’t resolved satisfactorily, escalate it through the appropriate channels (Superintendent of Police, Deputy Inspector General, etc.).
AP Police Helpline Number
In an emergency, dial 112 (ERSS) for immediate police, fire, medical, or GRP help in Andhra Pradesh or in urgent situations, call 100 to reach the police control room. To report cybercrimes, dial the toll-free number 1930 or file an online complaint on the National Cybercrime Reporting Portal.
To contact the state police headquarters, call at the helpline number +918632340473 or +919121211100. For feedback on online citizen services, email at ig_lo@appolice.gov.in.
Note: If your case or police complaint is not resolved to your expectations, you can lodge a public grievance about the functionality of the police to Appellate Office of Home Department through the “Spandana AP – Public Grievance Redressal System” of the government of Andhra Pradesh.
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