MSEB SENDING UNUSUAL ELECTRIC BILL

[banishree_panda]

Dear guides,
Help me how file a complaint against MSEB.
I have been using the gala for one hour since April 2025 till may 2025 . Paying the bill amounts regularly online. I have been using 2 led lights and one celling fan . One AC which is used for half an hour, 20 days a month. It’s quite impossible to be charged with this high amount. The bill amount never exceeded ₹1200.

[complainthub]

Dear @banishree_panda

To file a complaint against MSEB for the unusually high bill, visit the MSEB official website and navigate to the “Consumer Grievance” section to submit your issue. Include usage details, billing history, and request a meter inspection. You can also call MSEDCL’s helpline at 1912 / 18004251917 or email customercare@mahadiscom.in. If unresolved, escalate to the CGRF or approach the National Consumer Helpline.

@complainthub

Steps to file an online complaint:

• Visit MESCOM’s consumer portal: https://mescom.karnataka.gov.in/
• From Services and Schemes, click “Customer Care Center (CCC)”
• Click “Lodge the complaint”
• Click the “Quick complaint” or “Register a complaint” option to open the online complaint form
• Ensure to include your MESCOM Consumer/Connection Number, nature of the complaint, location of the issue, and a detailed description along with any supporting documents.
• Submit the form.

Finally, note down the reference/ticket ID to track the status of your complaint. If not resolved, escalate it to the internal grievance cell at your sub-divisional offices of the electricity board.

Escalation to Consumer Forum (CGRF):

If your complaint submitted to the customer service center, local power station, and grievance cell at divisional offices of MESCOM remains unresolved, escalate to the Consumer Grievance Redressal Forum (CGRF) of MESCOM at zonal offices. You can submit a grievance form or write your complaint on plain paper, including the reference number from your initial complaint, personal information, the nature of the complaint, and supporting documents.

If still need help, reply to us.