If you are a customer of Mangalore Electricity Supply Company (MESCOM) and have complaints about its electricity services in districts of Dakshina Kannada, Udupi district, Chickmagalur and Shimoga, you can follow these steps and use the helplines & contact details of Mangalore Electricity Board:
MESCOM Electricity Helplines:
- Helpline Number: Contact MESCOM’s customer support by calling the toll-free electricity customer helpline numbers 1912 or 18004251917n for issues related to no power supply.
- WhatsApp: Mesage on +919483041912
- Email: Send an email to mescom.pgc@rediffmail.com or pgcmescom@gmail.com
Steps to file an online complaint:
- Visit MESCOM’s consumer portal: https://mescom.karnataka.gov.in/
- From Services and Schemes, click “Customer Care Center (CCC)”
- Click “Lodge the complaint”
- Click the “Quick complaint” or “Register a complaint” option to open the online complaint form
- Ensure to include your MESCOM Consumer/Connection Number, nature of the complaint, location of the issue, and a detailed description along with any supporting documents.
- Submit the form.
Finally, note down the reference/ticket ID to track the status of your complaint. If not resolved, escalate it to the internal grievance cell at your sub-divisional offices of the electricity board.
Escalation to Consumer Forum (CGRF):
If your complaint submitted to the customer service center, local power station, and grievance cell at divisional offices of MESCOM remains unresolved, escalate to the Consumer Grievance Redressal Forum (CGRF) of MESCOM at zonal offices. You can submit a grievance form or write your complaint on plain paper, including the reference number from your initial complaint, personal information, the nature of the complaint, and supporting documents.
Send your grievance by post, email, or contact the CGRF forum here:
| CGRF Forum | Phone Number | |
|---|---|---|
| Mangaluru Zone | +918242425888 | ceemescom@rediffmail.com |
| Shivamogga Zone | +919480880565 | ceesmg_mescom@rediffmail.com |
| Mangaluru Circle | +918242443549 | seemngmescom17@gmail.com / seemngmescom17@rediffmail.com |
| Udupi Circle | +918202525040 | seeudupi16@gmail.com |
| Shivamogga Circle | +918182270449 | seesmg_mescom@rediffmail.com / seesmgmescom@gmail.com |
| Chikkamagaluru Circle | +918262295513 | seecmlmescom@rediffmail.com |
Approaching Electricity Ombudsman:
If the resolution provided by CGRF of the electricity board does not meet your expectations, or if your complaint remains unresolved after 30 days, you can escalate your grievance to the Electricity Ombudsman (EO) of Karnataka. You must file your complaint within 30 days of receiving the final decision from MESCOM’s CGRF.
Tips: For contact details of designated engineers or officials at your local circle, division, and sub-station offices, please refer to the officials’ contact page on the MESCOM website. Remember to follow the proper procedure and provide all necessary information.
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