I have cancelled jio air fiber connection before installation but my deposit amount of Rs. 1000/- is not refunded by jio company.
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Dear @Tushar_Gole,
If you have cancelled the connection before installation and have not received your Rs. 1000 deposit refund, register your complaint with Jio customer care at 1800-896-9999 or use the MyJio app to raise a refund request. You can also email your issue to care@jio.com for quicker resolution. For more help, use this information:
If the issue persists, you may consider filing a complaint with the Consumer Helpline at https://consumerhelpline.gov.in.
If still need help, reply to us.
You forgot to mention they work Monday to Friday only
These guys are just lootcase . Hen customer have made payment of a plan and wants to change in mid they as customer to pay full charges against new plan and what ever advance rental they have from customer will not get adjusted to you new plan on basis of partial charges and credits . It’s a illegal account process .
Dear @Ambikeshwar_Rao,
I understand your frustration with the issue of plan changes and payment adjustments. If you believe the process is unfair or illegal, here’s what you can do:
- Follow Up with Jio: Reach out to Jio customer care and provide your ticket reference number. Request a clear explanation of the billing and plan change process.
- Register a Complaint on Consumer Helpline: If Jio does not resolve your issue or if you believe the process is illegal, file a complaint at https://consumerhelpline.gov.in. Include your Jio ticket reference number and details of the issue for better tracking.
These steps should help address your concern. Let me know if you need further guidance!