If you want to file electricity complaints of the Department of Power (DOP) Nagaland in districts from Dimapur, Kohima, Chumukedima, Mon, Tuengsang, Wokha, Zunheboto, Phek, Mokokchung, and other regions, follow this guide and use the provided contact details & helplines to lodge your complaints about electricity services:
Nagaland Electricity Board Helplines:
- Helpline Numbers: Call the helplines at 03702240178 or 03702243149 for immediate assistance in case no power supply or customer services.
- Email: Send an email to cepower1helpdesk@gmail.com
If not resolved, escalate the complaint to the designated Executive Engineer (EE) or Assistant Executive Engineer (AE) at the divisional or sub-divisional offices of the power department of Nagaland.
Customer Care Center:
You can call these helpline numbers of your divisional and sub-divisional offices of the Electricity Board to lodge your complaints about power outages or electric emergencies.
| Division/SDO | Contact Number |
|---|---|
| EE(E) - Dimapur Division | 7115654857 |
| SDO I | 7005635565 |
| SDO II | 8729921754 |
| SDO III | 918014636700 |
| EE(E) - Chumukedima Division | 7005660389 |
| SDO Chumukedima | 9436604436 |
| EE(E) - Kohima Division | 9436009945 |
| SDO-I | 7005805995 |
| SDO II | 9774034432 |
| SDO III | 8974852194 |
| EE(E) - Peren Division | 9856860400 |
| SDO Peren | 8014636700 |
| SDO Jalukie | 9436601148 |
| EE(E) - Phek Division | 8731928403 |
| SDO Phek | 8729937214 |
| EE(E) - Wokha Division | 6009112754 |
| SDO Wokha | 7005405146 |
| EE(E) - Mokokchung Division | 9436009309 |
| SDO Mkg | 8731973568 |
| SDO Longnak | 9366826955 |
| EE(E) - Changtongya Division | 9436009309 |
| SDO Ctn | 9366428076 |
| SDO Tuli | 7085510597 |
| SDO Longleng | 8575015777 |
| EE(E) - Kiphiri Division | 9436010283 |
| SDO Kiphire | 9862493368 |
| EE(E) - Mon Division | 7085508502 |
| SDO Naginimora | 8974990562 |
| EE(E) - Tuensang Division | 8787629950 |
| SDO-I | 7005620960 |
| SDO-II | 9366852446 |
| EE(E) - Zunheboto Division | 9436008961 |
| SDO Akuluto | 8729879407 |
Steps to file an online complaint:
- Visit the official consumer portal of the Department of Power of Nagaland: https://www.dopn.gov.in/
- Click the “Report power failure” or Report streetlight outage" option to raise your concern.
- You can also login to your account with the customer ID to make your complaint online.
- After successfully logging in, select “Register a complaint”
- Fill out the online complaint form.
- Submit the form.
After submission, you’ll receive a complaint reference number. Note or save this number to track the progress of your complaint resolution.
Escalation to Consumer Forum (CGRF):
If your previously lodged complaints remain unresolved at the customer service center or SDO/divisional offices or you’re dissatisfied with the response, escalate your complaint to the Consumer Grievance Redressal Forum (CGRF) of the Department of Electricity - Nagaland.
You can write a grievance letter including reference/acknowledgement receipt of the unresolved complaints with expected relief or download the grievance form and fill it out with the required details.
You can submit this grievance application at your nearest circle/zonal office or headquarters of the electricity board by post or by visiting in person at the head office:
- Phone Number: 0370-2243149
- Email: cepower1helpdesk@gmail.com
- Address: Chairman, Consumer Grievance Redressal Forum, Department of Power - Nagaland, Electricity House. A.G. Colony, Kohima – 797001.
Approaching the Electricity Ombudsman:
If CGRF does not resolve your grievance to your expectation within the specified resolution period, you may file a petition with the Electricity Ombudsman of Nagaland within 30 days of the final response from CGRF or the expiry of the resolution period.
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