Where to file complaints about electricity services of Nagaland Electricity Board?

If you want to file electricity complaints of the Department of Power (DOP) Nagaland in districts from Dimapur, Kohima, Chumukedima, Mon, Tuengsang, Wokha, Zunheboto, Phek, Mokokchung, and other regions, follow this guide and use the provided contact details & helplines to lodge your complaints about electricity services:

Nagaland Electricity Board Helplines:

  • Helpline Numbers: Call the helplines at 03702240178 or 03702243149 for immediate assistance in case no power supply or customer services.
  • Email: Send an email to cepower1helpdesk@gmail.com

If not resolved, escalate the complaint to the designated Executive Engineer (EE) or Assistant Executive Engineer (AE) at the divisional or sub-divisional offices of the power department of Nagaland.

Customer Care Center:

You can call these helpline numbers of your divisional and sub-divisional offices of the Electricity Board to lodge your complaints about power outages or electric emergencies.

Division/SDO Contact Number
EE(E) - Dimapur Division 7115654857
SDO I 7005635565
SDO II 8729921754
SDO III 918014636700
EE(E) - Chumukedima Division 7005660389
SDO Chumukedima 9436604436
EE(E) - Kohima Division 9436009945
SDO-I 7005805995
SDO II 9774034432
SDO III 8974852194
EE(E) - Peren Division 9856860400
SDO Peren 8014636700
SDO Jalukie 9436601148
EE(E) - Phek Division 8731928403
SDO Phek 8729937214
EE(E) - Wokha Division 6009112754
SDO Wokha 7005405146
EE(E) - Mokokchung Division 9436009309
SDO Mkg 8731973568
SDO Longnak 9366826955
EE(E) - Changtongya Division 9436009309
SDO Ctn 9366428076
SDO Tuli 7085510597
SDO Longleng 8575015777
EE(E) - Kiphiri Division 9436010283
SDO Kiphire 9862493368
EE(E) - Mon Division 7085508502
SDO Naginimora 8974990562
EE(E) - Tuensang Division 8787629950
SDO-I 7005620960
SDO-II 9366852446
EE(E) - Zunheboto Division 9436008961
SDO Akuluto 8729879407

Steps to file an online complaint:

  • Visit the official consumer portal of the Department of Power of Nagaland: https://www.dopn.gov.in/
  • Click the “Report power failure” or Report streetlight outage" option to raise your concern.
  • You can also login to your account with the customer ID to make your complaint online.
  • After successfully logging in, select “Register a complaint”
  • Fill out the online complaint form.
  • Submit the form.

After submission, you’ll receive a complaint reference number. Note or save this number to track the progress of your complaint resolution.

Escalation to Consumer Forum (CGRF):

If your previously lodged complaints remain unresolved at the customer service center or SDO/divisional offices or you’re dissatisfied with the response, escalate your complaint to the Consumer Grievance Redressal Forum (CGRF) of the Department of Electricity - Nagaland.

You can write a grievance letter including reference/acknowledgement receipt of the unresolved complaints with expected relief or download the grievance form and fill it out with the required details.

You can submit this grievance application at your nearest circle/zonal office or headquarters of the electricity board by post or by visiting in person at the head office:

  • Phone Number: 0370-2243149
  • Email: cepower1helpdesk@gmail.com
  • Address: Chairman, Consumer Grievance Redressal Forum, Department of Power - Nagaland, Electricity House. A.G. Colony, Kohima – 797001.

Approaching the Electricity Ombudsman:

If CGRF does not resolve your grievance to your expectation within the specified resolution period, you may file a petition with the Electricity Ombudsman of Nagaland within 30 days of the final response from CGRF or the expiry of the resolution period.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you to resolve it.