To file a complaint about electricity services with India Power Corporation Ltd. Asansol (IPCL) in Asansol, Dishergarh, Seebpore, Luchipur, and Raniganj, follow this guide and use the provided helplines & contact details to lodge your electricity complaints to the Discom:
IPCL Helplines
- Helpline Numbers: Call the toll-free number 18001023783 for immediate assistance in case of emergency or no power supply.
- Customer Care Number: Dail 03412510020 to contact the Dishergarh Power Station.
- Email: Send an email to ccasansol@indiapower.com.
File a Complaint Online:
- Visit the IPCL online portal: https://www.indiapower.com/
- Click “Customer Care” from the menu.
- Click “Complain” to open the online complaint form.
- Provide the required details including customer ID and the electricity issue
- Submit the form
Finally, note down the reference/docket number to track the status of your grievance. If not resolved contact the head office of the electricity distributor in Asansol.
Escalation to CGRF:
If your complaint is not resolved within the stipulated time or you are unsatisfied with the response of the customer service center or sub-divisional offices, escalate the grievance to the Consumer Grievance Redressal Forum (CGRF) of IPCL.
Within your grievance letter include the reference/acknowledgement receipt of previous complaint and expected resolution from the forum. You can also download the provided grievance form and submit the form at regional office or headquarters of the company.
Contact details of CGRF Forum:
1. CGRF Forum at Sub-Divisional Office:
| CGRF Forum | Phone Number | Fax |
|---|---|---|
| Dishergarh | 03412510626, 03412510442 | 03412511900 |
| Seebpore | 03416605601 | 03416605596 |
| Luchipur | 03416609309 | 03416609309 |
2. Central Grievance Redressal Officer:
- Phone Number: 03416600462
- Fax: 03416600464
- Address: Consumer Grievance Redressal Forum, Central Office, India Power Corporation Ltd., Sanctoria, P.O. Dishergarh, Dist. Burdwan, West Bengal, Pin-713333.
OR
- Phone Number: 03366094300, 03366094308
- Fax: 03323572452
- Address: Consumer Grievance Redressal Forum, Head Office, India Power Corporation Ltd., Plot No. X-1,2 & 3, Block – EP, Sector-V, Salt Lake City, Kolkata-700091.
Approach the Electricity Ombudsman:
In case the CGRF does not resolve your grievance within 30 days or if you are dissatisfied with their final order, you may file a petition to the Electricity Ombudsman of West Bengal within 30 days of final response or expiry of the resolution period.
Further, you may appeal to the High Court of West Bengal state to challenge the final order of the ombudsman. For commercial or licensee disputes, you can approach the West Bengal Electricity Regulatory Commission (WBERC) or the Appellate Tribuna for Electricity (APTEL).
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