If your previously escalated police complaints or FIRs (including public grievances, corruption cases, or police harassment) are not resolved by the District Superintendent of Police (SP) and Range Deputy Inspector General of Police (DIG), escalate the case to the Zonal Inspector General of Police (IGP) of your area or contact the zonal police control room by calling at the provided phone number and emailing with reference/case number and supporting documents.
In case, you have not yet lodged a complaint or FIR, file an online police complaint or e-FIR to West Bengal Police. You can also visit the nearest local police station to lodge an FIR with the designated officer or SHO.
Contact Zonal IG:
| Zonal IG | Phone Number |
|---|---|
| ADG & IGP, North Bengal Zone | +913532546553 |
| ADG & IGP, South Bengal Zone | +913324791573 |
| IGP, Western Zone | +913432562787 |
| ADG & IGP, Railways | +913322625376 |
If not resolved, you may escalate the case to the Director General of Police (DGP) office with all supporting evidence and documents at state police headquarters.
Note: If your police complaints or FIRs are not resolved (including citizen services and corruption), lodge a public grievance online through the to the Appellate Officer for West Bengal Police at the Home Department through “WB CMO Public Grievance Monitoring System (PGMS)” portal of the government of West Bengal.
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