Mera jio fiber slow chlata h

[Mdmukte]

Sir jab se jio fiber lagya hu issue bhut ate hai so please my solve my issue.

[complainthub]

Dear @Mdmukte

To address the frequent disruptions with your Jio Fiber connection, first power‐cycle your ONT device and ensure all cables are firmly connected. Open the MyJio app, go to Support → Fiber → Report Issue to log a ticket.

@complainthub

Email:

• Access the email form on Jio’s official website.

Jio Cares Helplines: Available for various services including international roaming, device care, online shopping, and Jio Payments Bank. Make sure to provide your Jio Customer ID or registered phone number, details of your concern, and a comprehensive description of the issue.

Level 2: Nodal Authority

If your issue is not resolved satisfactorily at Level 1, you may escalate it to Jio’s Nodal Appellate Authority:

• Form Submission: Download and complete a Grievance Form or file an appeal online to the Jio Nodal Officer.
• Phone Number: Contact the Customer Executive at 18008893999, providing your previous reference number for continuity.
• Email: Send a detailed description of your issue, along with any relevant documents, to the Jio Appellate Authority.

Level 3: Further Escalation

For complaints that remain unresolved, consider escalating further to:

• Telecom Regulatory Authority of India (TRAI)
• National Consumer Dispute Redressal Commission (NCDRC)
• Consumer Protection Authority: Start mediation or, if necessary, legal proceedings.

Note: For filing a consumer complaint with consumer commission, know, what documents will be needed.

You may also call JioFiber helpline at 1800-896-999 (24×7) for immediate assistance. If your issue persists beyond 48 hours, escalate by emailing or filing a grievance on the Jio Consumer Grievance Portal with your ticket ID.

If still need help, reply to us.