On Flipkart, I have faced fraudulent delivery and cancellation of return requests

Retail & E-Commerce
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To,
The Grievance Officer,
Flipkart Internet Private Limited,
Office Address: Vaishnavi Summit, Ground Floor, 7th Main,
80 Feet Road, 3rd Block, Koramangala,
Bangalore - 560034

Subject: Formal Complaint Regarding Fraudulent Delivery and Cancellation of Return Requests

Dear Grievance Officer,

I am writing to formally escalate a serious concern regarding a recent order placed on Flipkart. Despite repeated complaints and requests for resolution, my issue remains unresolved. The specifics are as follows:

Order Details:

Order ID: OD332456824669768100

Order Date: 30th September 2024

Product: RBGIIT SS_11 Stainless Steel Sauce Pan Set (3 pieces)

Amount Paid: â‚ą474.00

Delivery Date: 7th October 2024

Upon delivery, I found that only one piece of the three-piece set was in the package. The delivery personnel did not allow me to inspect the package contents, and since then, I have filed multiple complaints. However, no replacement or refund has been issued.

Additionally, I recently received a message stating that my return with tracking ID FMPR0642882362 has been canceled due to an alleged “quality check” failure, despite nobody coming to collect the product. Repeatedly, my return requests are canceled by the Wishmaster or seller without proper verification or follow-through.

Wishmaster Complaint:

The assigned Wishmaster has refused to pick up the product on four occasions, behaving rudely and stating that he will continue to refuse collection regardless of Flipkart’s procedures. His attitude, including remarks like “no one can take action” against him, has caused unnecessary distress.

Request for Urgent Action:

This unresolved issue is not only fraudulent but has caused immense inconvenience. I kindly request your intervention to process a refund or provide a replacement without further delay and to address the unacceptable conduct of the Wishmaster.

Personal Details:

Name: Sunil Kumar Hotani

Address: 6/B/36 New Housing Board, Shastri Nagar, Bhilwara, Rajasthan, Pin code 311001

I urge you to treat this complaint with urgency and ensure that immediate corrective actions are taken.

Thank you for your prompt attention to this matter.

Sincerely,
Sunil Kumar Hotani

1 Like
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Dear @sunil_kumar_hotani,

To address this frustrating situation with Flipkart, here are some steps you can take:

  1. Follow Up on Your Grievance: Since you’ve written to the Grievance Officer, allow a few days for their response. They are responsible for handling serious complaints like yours.
  2. Contact Customer Support: Call Flipkart’s customer service ( 18002029898 or +914445614700) and reference your grievance letter. Share the details about the missing items and the canceled returns.
  3. Escalate to Consumer Forum: If no solution is provided, consider filing a complaint with the National Consumer Helpline (https://consumerhelpline.gov.in) or your local consumer court. They handle unresolved cases effectively.

These steps can help push for a resolution. Let me know if you need further assistance.