To,
The Grievance Officer,
Flipkart Internet Private Limited,
Office Address: Vaishnavi Summit, Ground Floor, 7th Main,
80 Feet Road, 3rd Block, Koramangala,
Bangalore - 560034
Subject: Formal Complaint Regarding Fraudulent Delivery and Cancellation of Return Requests
Dear Grievance Officer,
I am writing to formally escalate a serious concern regarding a recent order placed on Flipkart. Despite repeated complaints and requests for resolution, my issue remains unresolved. The specifics are as follows:
Order Details:
Order ID: OD332456824669768100
Order Date: 30th September 2024
Product: RBGIIT SS_11 Stainless Steel Sauce Pan Set (3 pieces)
Amount Paid: ₹474.00
Delivery Date: 7th October 2024
Upon delivery, I found that only one piece of the three-piece set was in the package. The delivery personnel did not allow me to inspect the package contents, and since then, I have filed multiple complaints. However, no replacement or refund has been issued.
Additionally, I recently received a message stating that my return with tracking ID FMPR0642882362 has been canceled due to an alleged “quality check” failure, despite nobody coming to collect the product. Repeatedly, my return requests are canceled by the Wishmaster or seller without proper verification or follow-through.
Wishmaster Complaint:
The assigned Wishmaster has refused to pick up the product on four occasions, behaving rudely and stating that he will continue to refuse collection regardless of Flipkart’s procedures. His attitude, including remarks like “no one can take action” against him, has caused unnecessary distress.
Request for Urgent Action:
This unresolved issue is not only fraudulent but has caused immense inconvenience. I kindly request your intervention to process a refund or provide a replacement without further delay and to address the unacceptable conduct of the Wishmaster.
Personal Details:
Name: Sunil Kumar Hotani
Address: 6/B/36 New Housing Board, Shastri Nagar, Bhilwara, Rajasthan, Pin code 311001
I urge you to treat this complaint with urgency and ensure that immediate corrective actions are taken.
Thank you for your prompt attention to this matter.
Sincerely,
Sunil Kumar Hotani