Online ticket booking fraud

Hospitality & Tourism
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1

I booked a bus ticket online from Varanasi to Delhi through Yatra.com, on 08.02.2025 after reached at bus departure destination I got to know that my bus was cancelled and Yatra.com didi not informed me about this, when I asked about my refund then the customer care person told me to attend video call and told me to show my credit card to him on video call , after that he will process my refund otherwise not, I refused him to show my credit card then he spoke to me very badly and told me to fuck off about payment and disconnect the call. I have his WhatsApp video call number & customer care number.

The detail of booking is also given below:

Yatra.com

Customer Support -bussupport@yatra.com

Booking Reference Number - 0802250014009

Bus Details:

Varanasi

BOARDING TIME: 05:00 PM Delhi, 09 Feb 2025 | 07:17 AM

PNR: 3AHG4SS5

Duration: 14:17:00

OPERATOR: AG BUS SERVICE

Bharat Benz A-C Seater (2+2)

BOARDING POINT: Lahartara kiran petrol pump varanasi,Lahartara Kiran Petrol Pump Varanasi, Lahartara kiran petrol pump varanasi

DROPPING POINT: ISBT Kashmiri Gate

SEAT No(S): 8 7 SEAT TYPE

SS SS Operator PNR: 344080958-5068131

Passenger Details:

  1. Mr . Nikhil Wahal (ADULT)
  2. Miss . Prachi Wahal (ADULT)

Payment Details:

  • Total Fare Rs.2798.0
  • Discount (-) Rs.98.0
  • Amount Paid: Rs.2700
  • Total Amount: Payment received via CREDIT CARD Rs.2700.0
2

Dear @nikhil_wahal Ji,

As per your concern, you booked a bus ticket from Varanasi to Delhi via Yatra.com, but the bus was cancelled without any prior notice. Upon seeking a refund, you were asked to show your credit card details on a video call by their customer care representative. When you refused (rightly so, for security reasons), the representative became abusive and disconnected the call. You have the booking reference number and other relevant details, as well as the WhatsApp number and customer care number of the person involved.

This situation involves:

  1. Deficiency in Service (Consumer Protection Act, 2019).
  2. Unfair Trade Practice (asking for sensitive details for refund).
  3. Abusive Behavior and Harassment.
  4. Possible fraud or scam attempt by the customer care executive.

Immediate Steps to Take:

  1. Do Not Share Sensitive Information: Never share your credit card details on a video call or any mean of communication. This is highly suspicious and likely a scam.
  2. Lodge a complaint with Yatra: You can call at the official Yatra helpline number +911206907420 (hotels), +911206907410 (domestic holidays), or +911206907415 (international holidays) or email bus@yatra.com/support@yatra.com. You can also lodge an online complaint by following these instructions:
  1. File a Consumer Complaint: Visit the National Consumer Helpline (NCH - https://consumerhelpline.gov.in/) portal and file your complaint under Deficiency in Service and Unfair Trade Practices. Attach proof of booking and describe the incident.

You can also s end a Legal Notice: Draft a legal notice to Yatra.com demanding an immediate refund and compensation for harassment and inconvenience. Give them 7–15 days to comply.

4 Lodge a Police Complaint: Since abusive language and potential fraud are involved, you can file a complaint with the Cyber Crime Cell for harassment and attempted fraud under the **Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS)**​. For this, you can call at 1930 or use the National Cyber Crime Reporting Portal (cybercrime.gov.in).

Advice :person_tipping_hand:t6::

If Yatra fail to refund your money, approach the District Consumer Disputes Redressal Commission under Section 34 of the Consumer Protection Act, 2019​. You can do this through the E-DAAKHIL portal.

If still need help, reply to us.