Refund of security deposit from vi mobile no

[seatrade]

I HAD CHANGED MY VI MOBILE NUMBER FROM POSTPAID TO PREPAID IN SEP 24 AND HAD PAID MY LAST BILL IN OCT 24 AND REQUESTED FOR REFUND OF MY SECURITY DEPOSIT OF Rs 3000 (WHICH IS CONFIRMED IN MY LAST AND EARLIER BILLS) I RECEIVED EMAIL THAT I WILL RECEIVE A CHEQUE OF Rs. 2858.09 WITHIN 15 DAYS, INSPITE OF REGULAR REQUESTS BY MAIL REGRET TO INFORM THAT I HAVE STILL NOT RECEIVED I WAS TOLD THAT A CHEQUE NO 805526 DATED OF 4TH NOV 24 OF YES BANK HAS BEEN DESPATCHED BUT TILL DATE I HAVE NOT RECEIVED MY REFUND. KINDLY LOOK IN TO THIS MATTER AT YOUR EARLIEST AND OBLIGE THANKS - RAJESH BHAGCHANDANI (RELATIONSHIP No 12701777)

[complainthub]

Dear @seatrade

If you don’t receive your refund from VI within a reasonable timeframe, you can lodge a consumer complaint against VI with the National Consumer Helpline (NCH). Be sure to include all relevant information, such as your relationship number (12701777), the cheque number (805526), dates of correspondence, copies of your bills and any other relevant receipts. You can call at the helpline number 1800-11-4000 / 1915. You can also lodge an online complaint by following these instructions:

@complainthub

Step 1: Visit the NCH Portal (https://consumerhelpline.gov.in/)

Step 2: Register or Login

• If you’re a new user, click the “Sign Up” button and fill out the Consumer Registration Form.
• If you already have an account, log in using your credentials.

Step 3: Choose the Grievance Registration Form

• Select “Consumer Grievance” from the available options.

Step 4: Register Your Complaint

Fill out the online consumer complaint form. Here’s what you’ll need to provide:

• Personal Details: Name, contact information, etc.
• Complaint Nature: Briefly describe the issue you’re facing.
• Product & Service Details: Include details like purchase city, industry, product value, company name, and dealer details (if known).
• Description of Dispute: Explain the problem with facts and dates.
• Supporting Documents: Attach copies of bills, photos, warranty cards, or any other relevant documents (optional but helpful).

Additionally, you may try to escalate this case to the Regional Nodal Officer of VI. You may also get help from VI WhatsApp number +919654297000. For more help, read this: Contact details of VI Appellate Authority (myvi.in).