Dear @sarita_bisht
We understand your frustration with Rapido and Uber’s wait time and cancellation charges, especially when riders falsely mark arrival or move in the wrong direction. To address this, raise a formal complaint via the in-app help section under the specific trip. If unresolved, escalate the issue on the National Consumer Helpline (NCH) portal citing unfair trade practices. You can also email their grievance redressal officers listed on their websites.
Online Grievance Registration (INGRAM): This is the recommended way to file complaints. Here’s how:
Step 1: Visit the NCH Portal (https://consumerhelpline.gov.in/ )
Step 2: Register or Login
If you’re a new user, click the “Sign Up ” button and fill out the Consumer Registration Form.
If you already have an account, log in using your credentials.
Step 3: Choose the Grievance Registration Form
Select “Consumer Grievance ” from the available options.
Step 4: Register Your Complaint
Fill out the online consumer complaint form. Here’s what you’ll need to provide:
Personal Details: Name, contact information, etc.Complaint Nature: Briefly describe the issue you’re facing.Product & Service Details: Include details like purchase city, industry, product value, company name, and dealer details (if known).Description of Dispute: Explain the problem with facts and dates.Supporting Documents: Attach copies of bills, photos, warranty cards, or any other relevant documents (optional but helpful).
Example: You purchased a mobile phone that malfunctioned within a month. You would describe the issue, including the date of purchase, brand name, model number, and attach a copy of the bill as supporting evidence.
Tips : Know, What documents do I need to file a complaint to Consumer Forum?
Step 5: Submit the Complaint
Once you’ve filled out the form and attached any documents, click the “Submit ” button. You’ll receive a Grievance Docket Number , which you can use to track the status of your complaint.
If still need help, reply to us.