To file a complaint about OYO Hotels & Homes’ booking services, you can contact their customer support team or approach the higher regulatory authorities based on your case. Follow the below instructions:
Customer Support:
1. OYO Helpline Numbers:
For immediate assistance, you can call the OYO complaint number at +919313931393 or the customer care number at +9112462016002.
2. Email:
Send your concerns to bookings@oyorooms.com, guestsupport.na@oyorooms.com for general inquiries or to oyocare@acko.com for insurance claims.
3. Online Complaint:
Steps to File an Online Complaint Follow these steps to file an online complaint with OYO:
- OYO’s Help Assistant: Visit “oyorooms.com” and use the Help Assistant to initiate a complaint by entering your booking ID.
- Select Issue Category: Choose the relevant category for your issue.
- Describe the Problem: Provide a detailed description and any relevant proof such as invoices or photos.
- Chat Support: Engage with the representative and inquire about the time limit for issue redressal.
- Ticket Number: Note down the ticket number for future reference and status tracking.
Escalate to Grievance Officer
If your complaint is not resolved satisfactorily, escalate it to the Grievance Officer of OYO Hotels & Homes at:
- Email your detailed grievance to india.grievances@oyorooms.com or call +9193139313935. Include your booking ID, ticket number, and a brief description of the issue.
Tips:
- Filing a complaint is free of charge.
- Issues are typically addressed immediately or within 7 working days.
- Submit refund claims within 7 days from your checkout date.
- OYO’s cancellation policy varies depending on the hotel and booking type. Carefully review the cancellation terms before confirming your reservation.
Consumer Forum
If you have complaints regarding violating consumer rights or any complaints that OYO does not resolve, file an informal complaint to the National Consumer Helpline (NCH).
To claim compensation or monetary losses and make a complaint about the quality of services, you may file a formal consumer complaint against OYO to the Consumer Court (Known as the Consumer Disputes Redressal Commission) through the E-DAAKHIL portal.
If the issue involves unfair trade practices, contact the appropriate regulatory bodies (specifically cases related to business disputes or partnerships with OYO).
Note: Remember to provide all necessary details and evidence, such as online hotel booking receipts, dates, booking IDs, or photos of hotels or homestays, when filing a complaint to get an expected resolution.
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